One Two Go operated by Orient Thai Airlines : About One Two Go

Our Mission and Philosophy

One-Two-Go operated by Orient Thai Airlines’ Mission

Our mission is to operate an airline business based on the principle of “Do it by heart” This means that we always remember our Thai heritage and will apply it across our business and services.

One-Two-Go operated by Orient Thai Airlines’ Philosophy

Our philosophy incorporates the above mission into these four principles :

Affordable airfares
Service with a heart
Convenience for customers
Ethical and fair business practices and services

In fact, One Two Go operated by Orient Thai Airlines has a customer bill of rights that includes building passenger trust and a commitment to fairness and honesty. This is achieved by clearly communicating with passengers about all aspects of our services – from new services to changes in flight arrangements.

Safety Commitment

We, at One Two Go operated by Orient Thai Airlines strives to provide services that are safe and efficient for our customers and aims to achieve quality objectives formulated on safety, punctuality, courtesy and comfort. Specifically, we believe that :

• Safety is a core business and personal value

• Quality is a source of our competitive advantage

• Conformity to standards is an integral part of all our flight and ground activities

• All staff responsible and accountable for quality performance.

• Safety of our employees, customers and suppliers is a Company strategic issuee

Our Commitment

We are proud every time we have the opportunity to express our sincerity, understanding and concern. If, through attention to even the smallest detail, we can make our customers happy and smile, we believe we are achieving success. All employees have a clear picture of the company’s goals and what the OneTwo Go operated by Orient Thai Airlines brand represents. This creates a powerful sense of team work, where everyone is moving in the same direction.

One Two Go operated by Orient Thai Airlines makes the following commitments to customers :

Low fares :

The airline is committed to offering low and affordable fares with a simple fare structure consistent with easy to understand terms and conditions.

Always Giving :

Doing the very best we can our passengers. We believe that little things make all the difference. Free soft drinks, simple snacks and coffee and tea onboard are small gestures of appreciation that we believe impress passengers and persuade them to keep coming back.

Continuous Improvement :

After operating for more than four years, One Two Go operated by Orient Thai Airlines has made a real difference. We are a market leader in terms of the highest number of domestic passengers and this will inspire us to continuously add value to our existing services.